GRAB MY BIN – TERMS & CONDITIONS
Last Updated: February 2026
These Terms & Conditions ("Agreement") govern all services provided by Grab My Bin ("Service Provider," "we," "us," or "our") to the customer ("Client," "you," or "your"). By scheduling, purchasing, or receiving any service, the Client agrees to be bound by this Agreement.
SECTION 1: TRASH BIN CURBSIDE (VALET) SERVICE TERMS
Scope of Service
Grab My Bin provides curbside trash bin valet services, which include transporting Client trash bins from their storage location to the curb for municipal pickup and returning the bins after pickup on designated service days.
Bin Placement & Pickup Disclaimer
Our responsibility is limited to placement of bins at the curb and return to the property. We do not guarantee municipal or third-party trash pickup and are not responsible for missed pickups by waste collection providers.
Missed Bin-to-Curb Service Guarantee
If we fail to bring a bin to the curb on a scheduled service day due solely to our error:
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The Client will receive a $10 service credit, and
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Within 24 hours, we will return and transport the trash to a local dumpster or disposal site at no additional cost.
This guarantee does not apply to inaccessible bins, unpaid services, weather delays, pet-related issues, or other factors outside our control.
Extra Trash Policy
Additional bagged trash may be placed at the curb only if it is sealed, securely tied, and placed next to the bin in a visible, accessible location. Loose or unbagged trash will not be handled. We are not responsible for whether extra bags are collected by municipal services.
Bin Access Requirements
Bins must be freely accessible on service days. If bins are blocked, behind locked gates, obstructed by vehicles, snow, debris, or otherwise inaccessible:
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We will attempt to contact the Client using the phone number on file.
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If access cannot be resolved immediately, the service will be skipped with no refund or credit.
Pet & Animal Policy
Clients are responsible for securing all animals prior to service. We reserve the right to skip or delay service if an animal poses a safety risk. Missed services due to unsecured pets are not eligible for refunds or credits.
SECTION 2: TRASH BIN CLEANING & POWER WASHING TERMS
Scope of Cleaning Service
Trash bin cleaning includes pressure washing and sanitizing plastic trash bins using professional equipment.
Scheduling
Cleaning services will occur within three (3) days of trash pickup, unless otherwise arranged. Appointments are scheduled by Grab My Bin as close to pickup day as possible.
Customer Preparation
Clients should minimize trash in bins between trash pickup and cleaning. Excessive trash may result in rescheduling without refund.
Late Service Compensation
If we are late due to our own fault:
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1 day late: 50% off the cleaning service
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2 days late: 75% off the cleaning service
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3 or more days late: Service is free
Notifications
Clients will receive:
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One reminder text the night before service
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One text when the technician is en route
Requested dates or times are preferences only and not guaranteed.
Use of Home Utilities
Clients authorize use of an outdoor water faucet and outdoor power outlet solely for bin cleaning. Services cannot be completed without accessible water and electricity.
Weather Policy
We attempt service in most weather conditions. If conditions are unsafe, service may be canceled or rescheduled at no additional charge.
SECTION 3: TRASH BIN REPAIR SERVICE TERMS
Scope of Repair
Trash bin repair is a best-effort service limited to repairing minor cracks in plastic trash bins using a plastic welding method.
Repair Limitations
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Only plastic bins are eligible
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Only cracks can be repaired
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Missing pieces, broken lids, wheels, axles, handles, or structural failures cannot be repaired
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No replacement parts are used
Pricing
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$15 to repair up to three (3) bins (standalone repair)
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$10 to repair up to three (3) bins when bundled with bin cleaning or valet service
Inspection & Refund Policy
If a bin cannot be repaired at all, a full refund for the repair service will be issued. Partial repairs are not eligible for refunds, as labor and materials were still applied in good faith.
No guarantees are made regarding cosmetic appearance, longevity, or structural integrity beyond the repair performed.
GENERAL TERMS (APPLY TO ALL SERVICES)
Property Access Authorization
Client grants permission to access the property, including front yard, driveway, side yard, backyard, garages, or sheds, solely for the purpose of locating and servicing trash bins.
Payment Terms
All services must be paid in full prior to service. No service will be performed without confirmed payment. Accepted payment methods include debit card, credit card, or cash.
Right to Refuse Service
We reserve the right to refuse or cancel service due to unsafe, unsanitary, hostile, or inaccessible conditions. No refunds will be issued if refusal is due to conditions caused by the Client.
Liability Limitation
Grab My Bin is not responsible for damage caused by pre-existing bin defects, third parties, municipal waste collectors, animals, weather, or normal wear and tear. Liability is limited to the amount paid for the service in question.
Photo Documentation
Photos or videos may be taken to document completed services or service issues and may be used to resolve disputes.
Customer Satisfaction & Disputes
Issues must be reported within seven (7) days of service. Resolution options may include re-service or credit at our discretion.
Termination & Refunds
Services may be terminated by either party at any time. Refunds are not issued unless expressly stated in this Agreement or approved by Grab My Bin.
Acceptance of Terms
By scheduling or receiving service, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions and release Grab My Bin from all liability except in cases of gross negligence or intentional misconduct.