Terms and Conditions

The terms and conditions outline the rules and regulations for the use of GrabMyBins Website, located at grabmybin.com

TRASH BIN SERVICE AGREEMENT & LIABILITY WAIVER

This Service Agreement ("Agreement") is entered into between GrabMyBin, hereinafter referred to as "Service Provider," and the undersigned customer, hereinafter referred to as "Client."

By signing this Agreement, the Client agrees to the terms outlined below:

Scope of Services

GrabMyBin agrees to perform the following services:

Transporting Client’s trash bins to and from the curb on designated trash collection days.
Power washing and cleaning of trash bins on demand.

Property Access Authorization

Client grants GrabMyBin and all of its employees:

Full permission to access the Client’s property for the purpose of transporting and cleaning trash bins.
Access to the front yard, driveway, side yard, or backyard as needed, strictly for the limited purpose of locating and servicing the trash bins.
Access to buildings including garages or sheds for locating and servicing trash bins

Note: Backyard and building access will only be utilized if the trash bins are stored there and cannot otherwise be accessed.

Payment Terms

All payments for services must be made in full prior to service being rendered.
No service will be performed without confirmed payment.
Accepted payment methods will be outlined in the invoice or service portal.

Liability and Damages

GrabMyBin will make every effort to place your bins with great care to a curbside location for city pick-up.
Client agrees that GrabMyBin is not responsible for damage caused by third parties, municipal trash collectors, weather, or pre-existing bin defects.
In the event that your vehicle or any other vehicles hits or knocks over your trash or recycling, GrabMyBin will not be held responsible in any way for any damage to the vehicle or bins.

Termination and Refunds

Service may be terminated at any time by either party.
No refunds are issued for subscription based services.
If client cancels a bin cleaning within the day prior to the cleaning, a 25% cancellation fee will be charged
If the GrabMyBin cleaning team shows up to the client's address and the client wishes to cancel, a 50% cancellation fee will be charged.

Acknowledgment and Acceptance

By signing below, Client acknowledges:

They have read, understood, and agreed to the terms and conditions of this Agreement.
They authorize the Service Provider to access their property for the sole purpose of performing services as described.
They release and hold harmless the Service Provider from all liability except in cases of gross negligence or intentional misconduct.

Missed Service Guarantee

In the event that the Service Provider fails to bring the Client’s trash bin to the curb on the scheduled collection day due to our own error (i.e., not due to inaccessible bins, payment issues, or other factors outside our control), the following will apply:

The Client will receive $6 in credit as compensation.
Within 48 hours of the missed service, the Service Provider will return to the Client’s property and personally transport the trash to a local dumpster or disposal site at no additional cost to the Client.

Pet and Animal Policy

To ensure the safety of our employees and the pets of our clients, the following policy is strictly enforced:

Under no circumstances may animals be free-roaming in areas that Service Provider personnel must access (such as yards, driveways, or side paths) if the animal weighs more than 20 pounds, regardless of the animal’s temperament or history.
Service Provider reserves the right to refuse or delay service at any property where an animal poses a potential risk due to size, lack of restraint, or location. In such cases, no refund or credit will be issued for missed or delayed service.
It is the Client’s sole responsibility to ensure that animals are secured before service begins. Service Provider assumes no liability for missed services or delayed work resulting from unsecured pets.

Bin Access Policy

In the event that a trash bin is inaccessible or obstructed at the time of service (e.g., behind locked gates, blocked by vehicles, snow, debris, or other barriers), the following procedure will apply:

The Service Provider will make a reasonable attempt to contact the Client by phone using the number on file to notify them of the issue.
If the Client answers and is able to assist immediately, the Service Provider will proceed with the scheduled service.
If the Client does not answer, is unavailable, or cannot resolve the access issue promptly, the service will be skipped for that day. No refund or rescheduling credit will be provided.
It is the Client’s responsibility to ensure that bins are freely accessible and that any animals are secure and necessary gates, pathways, or areas are unlocked and clear on the day of service.

Right to Refuse Service

Service may be refused or canceled at any time if the property is deemed unsafe, unsanitary, hostile, or inappropriate by the Service Provider.
This includes aggressive individuals, hazardous materials, excessive filth, overflowing trash bins, or blocked access.
No refund or credit will be issued if the refusal is due to conditions caused by the Client.

Photo Documentation and Disputes

Service Providers may take photos or videos as proof of service or to document problems (e.g. blocked bins, locked gates).
These may be used to help resolve service-related disputes.
Photos will serve as valid evidence of whether a service was completed or not.

Extra Trash Policy
If the trash bin is full, Service Provider will take additional bagged trash to the curb as long as the bags are:

Sealed and securely tied, and placed near the bin in a clearly visible and accessible spot.
Loose or unbagged trash will not be handled under any circumstances.
Service Provider is not responsible if extra bags are not picked up by the municipal or third-party trash collection service.

Note: Our responsibility is placement only, not guaranteeing pickup.

Customer Satisfaction Policy

Client satisfaction is a top priority. If an issue arises with the service, the Client must report the issue within 14 days of the service date in question.
Reports made after 14 days may not be eligible for resolution or compensation.
Once reported, GrabMyBin will investigate the issue and work toward a reasonable and fair resolution that aims to leave the Client satisfied.
Acceptable resolutions may include a reservist, credit, or other remedy at the discretion of the Service Provider.

Same-Morning Service Restriction

Clients must sign up and complete payment by 11:59 PM the night before their trash pickup day in order to receive service that same week.
Same-day signups are not eligible for same-day service.
If a client signs up on the morning of their trash day, their service will begin the following week on their next scheduled pickup day.

Example: If your trash pick up time is Wednesday at 9:00 AM, and you sign up at 6:00 AM on Wednesday, your first service will be next Wednesday.

Same-Morning Payment Clarification

(Applies to Same-Day Sign Ups Only)

If a client initially signed up on the morning of their trash day and therefore did not receive service that first week, we recognize that the first payment technically covered no service that day.
In that case, if a future payment fails (e.g. on Week 3), the company will still complete that week’s service one final time, even though payment didn’t go through that morning.
This ensures the client receives the full number of services paid for – three paid weeks equals three bin pickups.
After that final service, the account will be considered past due and suspended until payment is updated.

Weather Policy

We aim to provide reliable service in all weather conditions, including rain, wind, and extreme temperatures.
If conditions become too dangerous to perform the service safely such as icy roads and sidewalks, or extreme storms, we reserve the right to cancel service for that day.
In the event of a weather-related cancellation, we will notify all affected customers early in the morning of their scheduled service day.
No refunds or credits will be issued for missed service due to extreme hazardous weather, as this is for the safety of our employees and others.
In the event of extreme weather on the day of a bin cleaning, we will notify the client that we can’t do the service and reschedule as needed with no extra charge.

Trash Bin Cleaning & Power Washing Policy

Cleaning appointments will take place the day after trash pickup. This ensures your bins are empty and ready for a proper clean.
Customers are asked not to throw trash in the bin after it has been emptied on trash day. The bin must remain empty until our cleaning crew has completed the service.
We aim to arrive in the morning the day after trash day, but this is not guaranteed. What is guaranteed is that the service will be completed sometime during the day after trash pickup.
If we are late due to our own fault, the customer will be compensated as follows:

1 day late: 50% off that entire cleaning service

2 days late: 75% off that entire cleaning service

3 or more days late: the service is free

You will receive two text messages on cleaning day:
1. A morning message with an estimated time range for arrival
2. A second message when the cleaning team is on their way

Customers may request a preferred time window at checkout. We will do our best to honor it, though we cannot guarantee exact arrival times.

Free Trial & Referral Policy

Customers are eligible for one (1) two-week free trial only.
Customers will automatically be billed for the Premium Monthly Package on the 15th day out of when the free trial was started. The day you purchase the free trial counts a day.
To not be charged for the Premium Monthly Package once customers' free trial ends, customers must cancel their subscription prior to 12:00 AM on the 15th day after the free trial. The day you purchased the free trial counts as a day.
Attempting to claim multiple free trials (e.g., with different emails or accounts) is a violation of policy and may result in account cancellation.
Customers referred by a friend are not eligible for the 2-week free trial.
Instead, referred customers will receive $12 credit toward future service—this is equal to 2 weeks of our Premium Weekly Plan.
A customer can only be referred once and may not receive multiple referral credits as a referred user.
Customers can refer as many people as they want and will receive $12 credit for each successful referral, applied to future service.

Use of Home Utilities for Bin Cleaning

Service Provider will use the customer's outdoor water faucet and outdoor power outlet to operate Service Providers pressure washer.
These utilities will be used only for the purpose of cleaning the trash bins with Service Providers pressure washer.
The service cannot be completed unless both outdoor water and electricity are available and accessible.
By signing up for a bin cleaning, the customer agrees to allow Service Provider to use these utilities during the scheduled service.