Terms and Conditions
The terms and conditions outline the rules and regulations for the use of GrabMyBins Website, located at grabmybin.com
TRASH BIN SERVICE AGREEMENT & LIABILITY WAIVER
This Service Agreement ("Agreement") is entered into between Service Provider, hereinafter referred to as "Service Provider," and the undersigned customer, hereinafter referred to as "Client."
By accepting this Agreement, the Client agrees to the terms outlined below:
Scope of Services
Service Provider agrees to perform the following services:
- Transporting Client’s trash bins to and from the curb on designated trash collection days.
- Power washing and cleaning of trash bins on demand.
Property Access Authorization
Client grants Service Provider and all of its employees:
- Full permission to access the Client’s property for the purpose of transporting and cleaning trash bins.
- Access to the front yard, driveway, side yard, or backyard as needed, strictly for the limited purpose of locating and servicing the trash bins.
- Access to buildings including garages or sheds for locating and servicing trash bins
Note: Backyard and building access will only be utilized if the trash bins are stored there and cannot otherwise be accessed.
Payment Terms
- All payments for services must be made in full prior to service being rendered.
- No service will be performed without confirmed payment.
- Accepted payment methods are debit or credit card through the Service Provider’s payment portal or cash in person.
Liability and Damages
- Service Provider will make every effort to place clients bins with great care to a curbside location for city pick-up.
- Client agrees that Service Provider is not responsible for damage caused by third parties, municipal trash collectors, weather, or pre-existing bin defects.
Termination and Refunds
- Service may be terminated at any time by either party.
- No refunds are issued for cancellations of any service unless special permission is granted by the Service Provider.
Acknowledgment and Acceptance
By confirmation of service from client and service provider, client agrees:
- They have read, understood, and agreed to the terms and conditions of this Agreement.
- They authorize the Service Provider to access their property for the sole purpose of performing services as described.
- They release and hold harmless the Service Provider from all liability except in cases of gross negligence or intentional misconduct.
Missed Bin To Curb Service Guarantee
In the event that the Service Provider fails to bring the Client’s trash bin to the curb on the scheduled collection day due to our own error (i.e., not due to inaccessible bins, payment issues, or other factors outside our control), the following will apply:
- The Client will receive $6 in credit as compensation.
- Within 24 hours of the missed service, the Service Provider will return to the Client’s property and personally transport the trash to a local dumpster or disposal site at no additional cost to the Client.
Pet and Animal Policy
To ensure the safety of our employees and the pets of our clients, the following policy is strictly enforced:
- Service Provider reserves the right to refuse or delay service at any property where an animal poses a potential risk due to size, lack of restraint, or location, or is disruptive to the service. In such cases, no refund or credit will be issued for missed or delayed service.
- It is the Client’s sole responsibility to ensure that animals are secured before service begins. Service Provider assumes no liability for missed services or delayed work resulting from unsecured pets.
Bin Access Policy
In the event that a trash bin is inaccessible or obstructed at the time of service (e.g., behind locked gates, blocked by vehicles, snow, debris, or other barriers), the following procedure will apply:
- The Service Provider will make a reasonable attempt to contact the Client by phone using the number on file to notify them of the issue.
- If the Client answers and is able to assist immediately, the Service Provider will proceed with the scheduled service.
- If the Client does not answer, is unavailable, or cannot resolve the access issue promptly, the service will be skipped for that day. No refund or rescheduling credit will be provided.
- It is the Client’s responsibility to ensure that bins are freely accessible and that any animals are secure and necessary gates, pathways, or areas are unlocked and clear on the day of service.
Right to Refuse Service
- Service may be refused or canceled at any time if the property is deemed unsafe, unsanitary, hostile, or inappropriate by the Service Provider.
- This includes aggressive individuals, hazardous materials, excessive filth, overflowing trash bins, or blocked access.
- No refund or credit will be issued if the refusal is due to conditions caused by the Client.
Photo Documentation and Disputes
- Service Providers may take photos or videos as proof of service or to document problems (e.g. blocked bins, locked gates).
- These may be used to help resolve service-related disputes.
- Photos will serve as valid evidence of whether a service was completed or not.
Extra Trash Policy
If the trash bin is full, Service Provider will take additional bagged trash to the curb as long as the bags are:
- Sealed and securely tied, and placed near the bin in a clearly visible and accessible spot.
- Loose or unbagged trash will not be handled under any circumstances.
- Service Provider is not responsible if extra bags are not picked up by the municipal or third-party trash collection service.
Note: Our responsibility is placement only, not guaranteeing pickup.
Customer Satisfaction Policy
- Client satisfaction is a top priority. If an issue arises with the service, the Client must report the issue within 7 days of the service date in question.
- Reports made after 7 days may not be eligible for resolution or compensation.
- Once reported, Service Provider will investigate the issue and work toward a reasonable and fair resolution that aims to leave the Client satisfied.
- Acceptable resolutions may include a re-service, credit, or other remedy at the discretion of the Service Provider.
Weather Policy
- Service Provider will make a reasonable attempt to complete service in all weather conditions, including rain, wind, and extreme temperatures.
- If conditions become too dangerous to perform the service safely such as icy roads and sidewalks, or extreme storms, we reserve the right to cancel service for that day.
- In the event of a weather-related cancellation, we will notify all affected customers.
- In the event of extreme weather on the day of a bin cleaning, we will notify the client that we can’t do the service and reschedule as needed with no extra charge.
Trash Bin Cleaning & Power Washing Policy
- Cleaning appointments will take place within 3 days of trash pickup unless a special arrangement has been made between client and service provider. Cleaning appointments will be scheduled by the service provider as close to trash pickup day as possible.
- Customers are requested to keep all waste in trash bins as minimal as possible between waste pickup and the date of the service (some trash is alright, excessive trash may need a reschedule)
- If we are late due to our own fault, the customer will be compensated as follows:
1 day late: 50% off that entire cleaning service
2 days late: 75% off that entire cleaning service
3 or more days late: the service is free
- You will receive two text messages, one the night prior to the service and one the day of the service:
- A message the night prior to the day of the service reminding clients of their service.
- A second message the day of the service when the service provider is on their way
Trash Day Valet Free Trial Policy
- Customers are eligible for one (1) two-week free trial towards Trash Day Valet
- Free trial arrangements will be made over email, text, call, or verbally.
- No compensation is given for free trial cancellations made by client
Use of Home Utilities for Bin Cleaning
- Service Provider will use the customer's outdoor water faucet and outdoor power outlet to operate Service Providers pressure washer.
- These utilities will be used only for the purpose of cleaning the trash bins with Service Providers pressure washer.
- The service cannot be completed unless both outdoor water and electricity are available and accessible.
- By signing up for a bin cleaning, the customer agrees to allow Service Provider to use these utilities during the scheduled service.