Privacy Policy
The Privacy Policy document contains types of information that is collected and recorded by GrabMyBin and how the company uses it
Effective at Grab My Bin launch
GrabMyBin (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, sign up for services, or communicate with us.
By accessing or using our services, you acknowledge and agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal and service-related information from you when you sign up for our services, interact with our website, or communicate with us via phone or text. This may include:
- Your name, physical address, email address, and phone number
- Location of your trash bins (e.g., backyard, side yard, or garage)
- Details about your property (such as access notes, pets, or lock combinations)
- Payment information (processed securely through third-party platforms)
- Communication records, such as text messages or phone calls
We only collect the minimum information necessary to fulfill our service obligations and to provide a safe, reliable customer experience.
2. Use of Information
The information we collect is used solely for the purpose of delivering and managing your trash bin services. This includes:
- Executing and managing your weekly or one-time service appointments
- Providing notifications via text, email, or phone regarding service status
- Processing payments securely through our payment partners
- Handling customer support requests and account updates
We do not use your information for advertising, third-party analytics, or any unrelated business purposes.
3. Sharing of Information
GrabMyBin does not sell, rent, trade, or disclose your personal information to any third parties outside of our company under any circumstances, unless required by law.
Specifically, we will never:
- Sell or give away your physical address, trash bin location, pet information, or access instructions
- Share your email address, phone number, or communication records with other companies
- Disclose your payment details; all payment information is processed securely by third-party platforms and is never stored on our servers
- License, distribute, or publish any phone call recordings or text messages exchanged between you and GrabMyBin
Your information remains strictly within the control of GrabMyBin and is only accessed by authorized personnel for legitimate service purposes.
4. Communications & Call Recordings
Any phone calls, text messages, or other communications between you and GrabMyBin may be recorded or stored for service documentation and internal quality assurance. These communications will never be shared or sold to any third party and will only be used to support the delivery of our services to you.
5. Data Security
We take reasonable and appropriate measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. Sensitive payment data is transmitted using industry-standard encryption protocols and is handled exclusively by secure, PCI-compliant third-party processors.
6. Your Consent
By using the GrabMyBin website and our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you should not use our services.
7. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. If changes are made, we will post the updated policy on our website with the effective date. Continued use of the service after any changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or would like to request that we remove your information, please contact us at:
Email: nmgrabmybin@gmail.com
Phone: (505) 288-1984 or (505) 415-0860