Frequently Asked Questions
FAQ
What exactly does GrabMyBin do?
We bring your trash and recycling bins to the curb before pickup, and depending on your subscription, we also return them back to their original spot after collection, you will never have to worry about trash day again.
Does GrabMyBin offer any bin cleaning?
Yes! We offer bin cleaning services where we power wash and sanitize your bins leaving them smelling fresh. You can add this to your plan if you’d like both handling and cleaning.
What if my trash bin is behind a gate or in the backyard?
That’s no problem just let us know when you fill out the signup form. We’re authorized to access backyards when needed, as long as it's safe and there are no free-roaming animals over 20 pounds.
Do I need to be home for you to take my bins out or to clean my bins?
Not at all. As long as we have access to the bins and there are no obstructions or safety issues, we’ll handle the job for you.
What if I have extra trash that doesn’t fit in the bin?
We’ll take extra bagged trash placed next to the bin. We do not handle loose or unpackaged trash, and we are not responsible if the city doesn’t pick up the extra bags.
How early do you take the bins out and when do you bring them back?
We typically take bins out the evening before or early morning of trash day and return them after the trash has been picked up usually within a few hours of collection.
What if I go on vacation or don’t need service for a week?
You can pause your service temporarily by going into your account on our website and pausing.
What if there’s bad weather (rain, snow, wind)?
We operate in most weather conditions. In extreme cases where service isn’t safe or possible, we’ll notify you. if you have a bin cleaning service on the day of extreme weather, we will reschedule as needed with no extra charge.
Can you handle recycling bins too?
Yes, we handle all city-issued bins, including trash, recycling, and green waste. Just let us know what you’d like included.
Do you have a free trial so I can test out the service first?
Yes, we offer a 2 week free trial. For 2 weeks we will show up to your house and take your bins to the crub and back for free
Is there a referral program?
Yes! Refer a friend and you both receive $12 credit to use for any service
Is it ok if my pet is out and about when you come for my bins?
We ask that any animals over 20 pounds please be kept tied up or physically seperated by either being kept inside or put in a kennel for the safety of our team. Any houses with a free-roaming animal over 20 pounds will not be serviced.
What if my bin can't be accessed or I accidentally leave my pet outside?
In the event we cant access your bin for any reason, GrabMyBin will give the phone number thats on file for your address 2 calls in an attempt to make contact to let them know the situation. If the situation gets fixed within a reasonable amount of time, we will continue the service like normal.